VoIP Frequently Asked Questions

Q: Do I need an internet connection?

A: Yes. VoIP means Voice over IP. Your ‘phone calls travel over the internet.

Q. Do I need to transfer my internet connection to Trunk?

A. No but we would love it if you did.

Q. Can I keep my existing phone numbers?

A. We can normally port your existing telephone numbers to Trunk

Q. Can I use my old handsets with a VoIP system

A. We can use an ATA to convert the analogue data on the copper wire so that the phones can make use of VoIP but it may be cheaper to buy new VoIP phones.

Q. Is the VoIP phone system located at my office?

A. No. The VoIP platform is hosted by Trunk

Q. Will I save money on my telephone calls?

A. We have yet to supply any business that has not made substantial savings.

VoIP is the future of telephony

VoIP stands for Voice Over IP ( internet protocol) and is a telecommunications solution for transferring voice data quickly across the Internet.  VoIP converts the voice signal from a telephone into a digital signal that travels over the IP Network, then converts it back at the other end. Now widely accepted, VoIP technology is being rapidly deployed and is now a core part of all new telephone systems.

The Benefits of VoIP

  • VoIP eliminates the need to purchase an expensive telephone system, as well as the on going maintenance and operational costs.
  • Call costs are lower.
  • Staff within your business can phone each other for free using your VoIP network nationally & internationally –  Where ever they may be!
  • All calls between branches are free
  • If you install a suitable client, all calls between employee’s mobiles can be free when made over VoIP

Trunk Networks VoIP system is called "Twig" and gives you a range of features:

  • Call forwarding – sending a call to any one on your VoIP Platform, mobile, locally & internationally.
  • Call Recording – Incoming & Outcoming
  • Voice Mail – Customisation of personal voice mails & message forwarding to e-mails.
  • Conferencing – between branches and remote workers.
  • Directional Reception – Recorded message to greet & direct customers.
  • Hold Music Customisation – can include promotional messages.
Twig Base
£5.00 / extension / month
  • Base package does not include any inclusive minutes
  • No set up fee
  • Minimum 12 Month contract
Twig Plus

500 inclusive minutes to UK Landlines and Mobiles

£10.00 /extension / month
  • 500 Inclusive Minutes to Standard UK Landlines and Mobile numbers * per extension
  • Unused minutes can be spread across other extensions
  • Mix and Match between VoIP Base and Plus
  • Includes Direct Dial In number per extension (DDI)
  • No set up fee
  • Minimum 12 Month contract

* Standard UK Landline and Mobile calls to numbers beginning 01, 02, 03, 07 only

Twig Desktop & Mobile Client
£3.00 / extension / month
  • See Below for Optional Desktop Client features and benefits

Available on Desktop & Mobile

Best of Unified Communications

Twig is our Desktop & Mobile Unified Communications application designed to provide business users with a set of features and benefits capable of transforming your company communications system into a real powerhouse. It is available on Microsoft Windows, MAC OS, Ubuntu Linux, Google Android and Apple iOS. Designed to enable fast & simple utilisation of Calls, Conferencing, Instant Messaging, Faxing, Online Presence, Call Center functionalities, Outlook/MS Exchange Directory, CRM integration and so much more from a desktop or mobile device.

Business Collaboration Excellence

Comprehensive User Features

Packs everything you need for a successful collaboration with your staff including Messaging, Conferencing, CRMs access, File and Screen sharing functionalities and all of that within a single, comprehensive desktop application interface.
  • Conferencing
  • Call control using physical device
  • Company contacts list
  • Google contacts list
  • Drag & Drop functionality
  • Call transfers
  • Instant messaging
  • Switch phone
  • Voicemail panel
  • File sharing
  • MS Outlook integration
  • Browser integration
  • Department group messaging
  • CRM integration
  • System notifications

Conferencing Facilities

Customer Relations Management

Create and control conference calls on any SIP phone or SoftPhone. Convert two way calls into conference call, and add as many participants as you like (dynamic conferencing) or use dedicated conference rooms on the system to host conferences. Twig has implemented native integration with all major CRM systems. It is designed to Use URL popup events (for inbound and outbound calls, on call answered, or ringing) which integrate with any 3rd party CRM system.

Messaging System

Outlook & Exchange Integration

Chat with one or more Users (single & group chat) at the same time, and keep a searchable History of every IM conversation on the system. Send messages to specific departments as well as entire company using Channels functionality. Sync Outlook and Exchange contacts with Twig and make calls from Twig directly or from Outlook interface using the integrated Outlook plugin. On inbound calls Outlook will display available information on contacts that is calling you.

Simplified Setup

Availability Control

Twig is designed with users in mind, requiring minimal time and knowledge to complete the setup – from download to call in less then 5 minutes. Plan phone calls, control your time and define call availability using Twig’s Presence panel functionality. See other users presence and availability on the system as well.

Improved Productivity

Vibrant Deployment

Maintain your focus on the important stuff during the day by efficiently managing your business communications. Do more work with less effort using Twig app on desktop and mobile devices. Integrated deployment system enable you to deploy Twig application on a large scale and fast, using Microsoft Installer and Silent Install functionality.

Switch Device

Contacts Directory

Easily switch between devices you are using even in the middle of a call, with a single click. Continue your current phone call from another device, whether it will be a desk phone, Twig SoftPhone or a mobile device. Twig makes sure that your PBXware, Outlook and Google contacts are listed in a single place and available at your fingertips, ready to make a call to with a single click.



Trunk Networks, Lion House, Bell Lane, Uckfield, East Sussex, TN22 1QL


Call: 03333 44 33 22