I.T. Support

Ben RichardsonManaging Director - Acuity Training
We’re very happy. Darren and his team give us the peace of mind that our IT systems are being monitored and managed properly and leave us to focus on growing our business.

I.T. Support is at the heart of our business and underpins everything we do.  We have built great relationships with our customers over the years and look forward to having the opportunity to do the same with your business.

Every customer has a different requirement and we can tailor support packages to fit. Whatever your support requirement there are a few things we do for every customer as part of our basic I.T. support service.

  1. Check backups and liaise with you to make sure your data can be recovered
  2. If you run a server make sure that security updates are applied
  3. Look at email provision and make sure you’re email platform is protected against Viruses / SPAM etc

If your business has a server(s) we will automatically monitor these servers remotely for things like disk space usage, memory usage etc. We will know there’s an issue before you do.

The most important thing about I.T. Support is that it’s about your business and support needs to be tailored to your requirements. Our helpdesk can be available (and is for some clients) 24/7. It really depends on your requirements. Whatever the level of support required; we are always here for a chat, or if you’re local, pop in for a coffee!

The table below highlights the sorts of things included as part of our basic I.T. Support packages.

ServiceRemote I.T. Support
No Server
Option A
Remote I.T. Support
+ 1 server
Option B
Site VisitsDay Rate
Monthly Cost Per User£5 £7.50
Services Included as Standard

Unlimited Calls / Support Tickets to Trunk Helpdesk from 08:30-17:30 Monday-Friday. Excluding Weekends / Bank Holidays
All of Option A and Option B. Additional server support charged at £2.50 per user / month£80 per hour with a minimum of 2 hours on site. Full Day Rate is £600 per day and is 8 hours on site

Half Day Rate is £275 and is 4 hours on site
PC / Laptop / Tablet Operating SupportCheck server backup logs and periodically ensure data recoverability
3rd Party Application Support, Microsoft Office, Sage etcCarry out server maintenance in respect of critical updates etc
Network Support - Routers, Switches, Wireless etcRemote server monitoring with Trunk monitoring tools
Windows / Linux Server support. Active Directory / DNS / Add / Edit / remove users. Group Policy etc