Is Your Business Getting The Right IT Support?

We provide IT Support to a number of businesses throughout Surrey, Sussex, and Kent and have a combination of local and remote support engineers.

  • Is your business getting fully managed proactive IT support?
  • Are all your servers monitored?
  • Backups checked (test restores)?
  • Have you got a Business Continuity and Disaster Recovery plan?
  • Are you happy with response times from the Helpdesk?
  • Are you locked in to paying for blocks of support time or tied in to a lengthy support contract?

Would you like a support company that, as standard:

  • Monitors all your servers.
  • Monitors backup and carries out periodic restores.
  • Will advise you and implement a Business Continuity and DR Plan.
  • Includes Unlimited calls to our helpdesk.
  • Includes Unlimited site visits.
  • Does not tie you in to buying blocks of support time.
  • As flexible as your business needs.
  • Employs experienced, qualified engineers.
  • No long term contracts.

If you’re looking for an IT Support company with bags of experience (and enthusiasm) contact us below and a member of the team will contact you.

IT Support is at the heart of our business and underpins everything we do. We have built great relationships with our customers over the years and look forward to having the opportunity to do the same with your business. Based in Uckfield in East Sussex, most of our business is throughout Sussex, Surrey, and Kent.

Our focus tends to be SME businesses of between 10 and 200 users but we also carry out consultancy services for larger businesses too.

We have always been early adopters of new technology and have been providing “Cloud” solutions since our inception in 2008. With the advent of faster and faster connectivity solutions it is no longer necessary to host your IT infrastructure in your office. We are helping lots of customers move to the Cloud. This could be simple things like moving to Office365 and taking advantage of Sharepoint or migrating email servers to Office365.

If your business is not ready for the Cloud then we can support your local IT infrastructure. We have engineers working with us who were supporting NT server and Novell Netware in the 90’s so we have seen IT change and evolve over the past 25 years.

Our support is always proactive so things like backups, security updates, server monitoring is always included as standard.
Every customer has a different requirement and we can tailor support packages to fit. We only provide managed support to our customers. Proactive support is always better than fire fighting.

The most important thing about IT Support is that it’s about your business and support needs to be tailored to your requirements. Our helpdesk can be available (and is for some clients) 24/7. It really depends on your requirements. Whatever the level of support required; we are always here for a chat, or if you’re local, pop in for a coffee!

I started working with Trunk Networks over 10 years ago via a recommendation and never felt the need in all that time to switch IT Support, despite getting calls every week from other companies. The team at TN are efficient, helpful and the service is quick and reasonably priced. Bigger isn’t always Better and this smallish independent ticked all the boxes for us, the support guys got to know us well and were always able to sort out any issues with minimal disruption. They even visit on site regularly just to ensure things are running well and test all the equipment. I would highly recommend Darren and the team to any potential company looking for a fabulous personalised service.

Andrea Lach –Managing Director, Joy Recruitment