IT Services and Support

Trunk is your number one team for IT
support in Sussex, Surrey, and Kent.

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At Trunk Networks we pride ourselves on providing proactive IT Support.

Is your business getting fully managed and proactive IT Support?

Is all your internal infrastructure monitored? Are your backups checked regularly?

Are you happy with your existing supplier?

Are you looking for an IT company with experienced and qualified engineers?

  • All your servers and network infrastructure monitored.
  • Backups checked daily and periodic restores carried out.
  • Unlimited calls to our Sussex based helpdesk.
  • Service desk answered by real engineers.
  • Affordable monthly pricing.
  • No long term contracts.
  • We are vendor agnostic and will always recommend the best solutions, tailored to your business needs.

Full Service Solution's Provider and Consultancy...

We are technical experts in the solutions that we deliver. When you take a support service with us you will receive support from our qualified engineers.

This is important because you don't want to engage with a support company who doesn't know how to configure your firewall, or your router, or who doesn't know how to troubleshoot a Sharepoint issue.

Are you happy with your existing supplier?

Your business needs IT to work first time, every time.

  • Experienced engineers that have probably seen the issue you're experiencing many times.
  • Quick helpdesk response with tight SLA's.
  • Identify trends within helpdesk tickets and identify root causes.
  • Remote support using unintrusive software.
  • On site support as and when needed. Smiles and non jargon support.

What should you
look for when
choosing an IT
support partner?

Having an IT partner brings so many benefits to your business. Gone are the days where the person who looks after accounts also runs IT.

Your IT is critical to the success of your business so the delivery of IT services and support should be done by professionals. When choosing a partner it's important to choose one that is proactive rather than reactive. A firefighting partner that leaves you without critical systems for days is bad for business.

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The best IT partners are the ones that will manage all of your IT for you. They will liaise with 3rd party providers (for example software providers) and will essentially be your "one stop shop" for all your IT needs. The best IT partners understand your business and have visibility on your plans so that they can make sure your IT services are aligned with the direction the business is moving. The best partners are the ones who don't adopt a "one shoe fits all" approach.

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Cheapest is definitely not best. Delivering professional IT services and support costs money. Experienced engineers are expensive and running infrastructure to monitor systems is expensive.

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Beware of IT Support companies who want to lock you in to long term contracts. If the IT Support company is providing you with great service and support then you're not going to leave them anyway! A rolling monthly contract is becoming normal practise.

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Proactive Management. Choose a company that will not only proactively monitor your systems but one that is keen to understand the direction your business is moving so that they can recommend the best solutions.

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Experienced and Qualified. Engineers should have vendor training, and be certified on the solutions they provide. We all come across situations that require some research but a company employing engineers that learn as they go benefits noone.

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Data security expertise. Does your IT partner hold Cyber Security certification and ISO 27001? Cyber threats are constantly evolving and your chosen provider needs to make sure you have a security plan in place.

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Communication. Communication with your IT partner is hugely importance and a breakdown in communication can lead to frustration and ultimately the relationship will break down. Your IT partner must be a trusted partner within your business and they must understand where your business is going so that they can implement the right solutions.

Trunk Networks are here to provide IT support solutions...

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