Twig VoIP – Powered by 3CX

VoIP stands for Voice Over IP ( internet protocol) and is a telecommunications solution for transferring voice data quickly across the Internet.  VoIP converts the voice signal from a telephone into a digital signal that travels over the IP Network, then converts it back at the other end. Now widely accepted, VoIP technology is being rapidly deployed and is now a core part of all new telephone systems.

We are partnered with and sell 3CX VoIP phone systems. Typically we host the 3CX on our own Cloud platform but 3CX can be hosted anywhere.

Our Twig product is designed to take away the pain of running your own 3CX. We host the server, set the phone system up and fully support / maintain it. This includes supporting the ‘phones at our customer sites and any changes etc.

Twig Base
£5
per extension /month
  • Includes DDI
  • No Set Up Fee
  • No Minimum Number of Extensions
  • 12 Month Contract
  • Unlimited Extensions
  • Call logging
  • Call forward on Busy or No Answer
  • Call Routing by DDI
  • Conferencing
  • Auto Attendant / Digital Receptionist
  • Voicemail / Music on Hold
  • Hold Music Customisation
  • Call Recording
  • Call Transfer
  • Ring Extension & Mobile Simultaneously
  • Automatic Pickup on Busy
  • Call parking / Pickup
  • Intercom / Paging
  • Automated Provisioning
  • Call Queuing
  • Hunt Groups / Ring Groups
  • Self Care Web Portal
  • Use Your Existing IP Phones
  • Desktop and Mobile Apps available (£3 per extension per month)
  • Hosted and Supported by us
Please fill in the brief from below and a member of the team will contact you. Moving couldn’t be easier and we will handle everything for you.
Twig Plus
£10
per extension /month
  • Twig Plus includes 500 minutes to Standard UK Landline and Mobile Calls to numbers beginning 01,02,03,07
  • Spread unused minutes across other extensions
  • Includes DDI
  • No Set Up Fee
  • 12 Month Contract
  • Unlimited Extensions
  • Call logging
  • Call forward on Busy or No Answer
  • Call Routing by DDI
  • Conferencing
  • Auto Attendant / Digital Receptionist
  • Voicemail / Music on Hold
  • Hold Music Customisation
  • Call Recording
  • Call Transfer
  • Ring Extension & Mobile Simultaneously
  • Automatic Pickup on Busy
  • Call parking / Pickup
  • Intercom / Paging
  • Automated Provisioning
  • Call Queuing
  • Hunt Groups / Ring Groups
  • Self Care Web Portal
  • Use Your Existing IP Phones
  • Desktop and Mobile Apps available (£3 per extension per month)
  • Hosted and Supported by us
Please fill in the brief from below and a member of the team will contact you. Moving couldn’t be easier and we will handle everything for you.

Apps & Features

With 3CX, you can take your extension wherever you go. With apps for Android and iOS, softphones for Windows and Mac, WebRTC softphone and clientless web conferencing you are guaranteed to be kept in the loop. Customers can instantly reach you directly from your website with the 3CX Live Chat & Talk plugin.

Download 3CX apps on your Android / iOS Device

  • Use your extension from anywhere
  • Free VoIP calls with your smartphone
  • Save battery life with “PUSH” notifications
  • Connect all apps simultaneously via SIP Forking
  • Most Progressive Android & iOS VoIP apps in the UC market
  • Benefit from integrated features such as status, web conferencing, instant messaging

Easy to Use Windows & Mac Softphones

  • Initiate IP Phone calls from your desktop with CTI mode
  • Work remotely from anywhere
  • Easily view the status of your colleagues
  • Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer
  • Launch calls directly from your CRM; integrate seamlessly with MS Exchange, Microsoft Outlook or Internal Phonebook
  • Automatically obtain reports on customer and agent activities
  • Includes Wallboard and Q-Manager view

User-friendly WebRTC Softphone

  • Multifunctional Web-based softphone with inclusive UC features
  • Make calls straight from the browser or easily control calls on your IP phone or smartphone
  • Integrated WebRTC technology resulting in reduced bandwidth usage
  • Click to Call Extension for Chrome and Firefox

3CX Live Chat & Talk: Next Level Customer Communications

  • Allow customers to chat, call or meet with you directly from your website
  • Completely free for you and your customers – no additional subscriptions or charges
  • Real-time communication from your website integrated with your PBX
  • Easy to configure in a few simple steps!

 

Integrated Video Conferencing

  • Free for up to 250 participants
  • Unlimited users regardless of edition
  • Initiate a conference with one single click
  • Dial-in to meetings by phone
  • Correlated operability between VoIP and video
  • Bandwidth Management and Control
  • Remote control assistance for quick & easy troubleshooting – plugin/extension free screensharing
  • Pre-upload PowerPoint & PDFs before meetings
  • Easy to use polling tool for feedback

 

Next Generation Call Center features

With the 3CX PRO and Enterprise editions you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact center technology.

  • Call Center Reporting – user activity, team queue, SLA and more
  • Queue Strategies and real-time statistics – round robin, hunt by threes and more
  • Barge in, listen-in and whisper to agents’ calls
  • CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more
  • 3CX CRM API to develop your own CRM integration
  • Live Chat & Talk with your website visitors and offer real-time support