Managed Broadband & Multi Link Broadband

Our managed products are based on our standard product range but we take full responsibility for your connection, from providing the network equipment to monitoring the circuits to ensure that your service is running to specification.

Extensive Individual Line Monitoring

Particularly with Bonded ADSL, the most important part of our management is line monitoring. Due to the nature of Bonded ADSL if one line develops a quirk (partial fault) the speed of the bundle will drop possibly causing packet loss and speed instability. It is therefore very important with Bonded ADSL connections that each line is monitored individually. Every second our core router sends a LCP packet to the ADSL router at the customer's premises. This is then graphed for latency and combined with data through put (Speed) to produce a graph of the line. Added to this every 5 minutes our monitoring software cycles through all of our Managed Bonded ADSL connections and scrapes the Upstream and Downstream ATM syncronisation speeds, data use and ADSL line noise. We use this data to allow us to proactively monitor each line for faults, ensuring they are at the very least reported (And often fixed!) before the customer notices. We will inform the customer of a fault that could be service impacting and what we are doing about it. They will be kept updated through our support ticket system.

Remote Access - Out of Band

All of our Managed Bonded ADSL services include 'Out of Band Access'. This is through a simple dialup modem. This allows our support team to connect remotely to your equipment in the event that the ADSL line(s) fail. Normally the modem is connected to an ADSL microfilter connected to one of the PSTN lines.

*Please note we are supplying Virtual Access GW7000 routers for our bonded connections. See here for some more information